TERMS & CONDITIONS
The Answers You Need
Cancellation of scheduled sessions - Any cancellations need to be requested a minimum of 24 hours prior to the session. Failure to do so will result in the forfeiting of monies paid for the scheduled session. Exceptional circumstances are exempt from this clause but at the owner's discretion. Cancellation of Bungee & Personal Training classes must be cancelled using Appointy app or by contacting staff. Failure to do so may result in a $10 fee that will be charged to your next visit.
Agreement Terms Member (Name of registered member) and Bungee Core Fitness adhere to the following:
RIGHT TO CANCEL MEMBERSHIP: Members may cease membership and stop future payments for any reason, with 30 days prior notice.
RIGHT TO SUSPEND MEMBERSHIP: Bungee Core Fitness allows members to suspend their current monthly membership for a one-time fee of $10.
TARDINESS: You must be on time for your booked session to guarantee your spot. Once the class has started, reservations are not guaranteed. If you arrive late to your booked session, you may not be able to be fitted into your harness therefore foregoing your session.
FEES: For any reason, Bungee Core Fitness may alter their prices with a minimum of 30 days of notice to members
CLASS AND FITNESS TIMETABLES: Bungee Core Fitness can change classes timetables and instructors at any time.
CLASS INSTRUCTION AND SAFETY: Member agrees to follow the safety instructions of Bungee Core Fitness staff. Safety of our staff and members is paramount, and therefore we have the right to terminate the membership of a member who is continually disruptive or a member who deliberately fails to follow instructions and risks the safety of members and our team.
JURISDICTION: To the full extent permissible by law, for purposes of any dispute arising out of this agreement, all parties hereto agree to submit to the sole and exclusive jurisdiction of the state court where the membership is issued. A condition precedent to any suit or action arising from any dispute between the parties shall be mediation.
TRANSFER: This membership is not negotiable or transferable by the member.
AUTOMATIC RENEWAL: The contract with Bungee Core Fitness will automatically renew monthly unless either party requests suspension or termination. I understand and agree to comply in full with the terms and conditions stated in this Membership Agreement.
Pre-paid classes are refundable up until 6 days prior to the start date. If you are unable to attend a pre-paid class due to circumstances out of your control (determined on a case-by-case basis), we can offer you a refund if you notify us 6 days prior to your session start date (where applicable). However, we do charge a $10 cancellation fee
There is no refund for changing your mind.
PERSONAL TRAINING SESSION
Sessions are non-refundable unless accompanied by a signed physician letter indicating a permanent medical reason that ANY exercise can be continued. If your scheduling conflict is known in advance and we are notified at least 48 hours ahead of time you are encouraged to make the session up at a later date; however, this cannot be guaranteed.
There is no refund for changing your mind.
Bungee Core Fitness is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone, by email, via our website www.bungeecorefitness.com.au, from your website, from media and publications, from other publicly available sources] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Bungee Core Fitness will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
1 Main Street, Beverley, 5009